In these Terms and Conditions “we, our, us” refers to Vietnam Visa Center
1. ACCEPTANCE OF TERMS
Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Vietnam Visa Center reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
3. CANCELLATIONS AND REFUNDS
We run on non-refundable policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with Vietnam Visa Center that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we will be unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Vietnam Visa Center cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.
All the fees will be refunded in case your application is declined.
4. PROCESSING TIME AND SERVICE COMPLETION
Processing time for arranging pre-approved letter offered byVietnam Visa Center is based on processing time provided by Vietnam Immigration Department under normal circumstances, which are 2 – 3 working days. Processing time will be starting from the next business day after you pay and notify us your payment receipt. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations.
Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.
5. OUT OF WORKING HOUR SERVICES
If customer request or booking our services for urgent, supper urgent which out of working hour penalty fee will be applied. This is for those who would like to arrive in Vietnam on Saturday, Sunday, public holiday or other holiday announced by Vietnam government or Vietnam Immigration Department, but they forgot to apply for a Vietnam visa in working hour or working day and next working hour not yet coming will be charged $200 (inclusive stamp fee) in this case for a single entry Vietnam visa.
All penalty fee will be inform to customer by email which customers provided to us and if customer not payment for penalty fee, services will automatic apply to next working hour and we are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam and non-refundable on fee of services which customers paid.
6. WRONG ON INFORMATION
Any information customer provided for our services will be apply exactly. Immigration officers sometimes make mistakes. We suggest that you check the details on the approval letter carefully. If you find any errors on the letter of approval, please inform us immediately by EMAIL. If we do not receive any email for error correction within 7 days from the time we send out the letter of approval, we will not be responsible for any failed applications, declined entries or losses.
• Date format: dd/mm/yyyy – 20th October 2010.
• Time Zone: Vietnam standard time – GMT +7.
• Working days: All week days except Saturday, Sunday, public holiday or other holiday announce by Vietnam government or Vietnam Immigration Department.
• Working hours: 8.00 AM to 16.00 PM every working days.
• Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
• Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa means – you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 6 calendar consecutive months.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined. In this case, we will refund you the full amount paid to us.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you should apply for your Vietnam visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.
Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: firstname.lastname@example.org. Vietnam Visa Center is not to be held accountability for any issues arising from the group approval letter.